Policies
Returns & refunds
Simple, fair rules — with a clear line between stock designs and personalized pieces.
Stock designs: 30-day returns
Items from our standard designs (with no added personalization) can be returned within 30 days of delivery for a refund. Items must be unused, uninstalled and in their original condition and packaging.
Personalized and custom items: final sale
Anything engraved with your name, text, artwork or other custom details is made just for you and can’t be returned or exchanged — unless it arrives damaged or defective, or we made a mistake on it.
Damaged, defective or our mistake
If your item arrives damaged, has an engraving defect, or doesn’t match what you ordered or approved, contact us within 7 days of delivery with your order number and photos. We’ll replace it or refund you at no cost, including shipping.
How to start a return
- Contact us with your order number and the item you want to return.
- We’ll reply with return instructions. Please don’t send items back without contacting us first.
- Return shipping for change-of-mind returns is paid by the customer. Original shipping charges aren’t refundable.
Refunds
Once we receive and inspect your return, we’ll refund the original payment method. Depending on your bank, it can take 5–10 business days to show on your statement.